Emergency Physician
Kaiser Permanente | Southern California Permanente Medical Group
Clinical Experience
Emergency Physician
AHMC Hospitals
- San Gabriel Valley Medical Center438 W Las Tunas Dr, San Gabriel, CA 91776
- Alhambra Hospital Medical Center100 S Raymond Ave, Alhambra, CA 91801
- Anaheim Regional Medical Center1111 W La Palma Ave, Anaheim, CA 92801
- Garfield Medical Center525 N Garfield Ave, Monterey Park, CA 91754
- Greater El Monte Community Hospital1701 Santa Anita Ave, South El Monte, CA 91733
Emergency Physician
USC Arcadia Hospital (formerly Methodist Hospital of Southern California)
Moonlighting Physician — Medical ICU & Emergency Department
The Ohio State University Wexner Medical Center | East Hospital
- Cared for patients in 'Split Flow' fast-track pod of community ED, managing up to 3 patients per hour
Emergency Medicine Resident Physician
The Ohio State University (OSU) Wexner Medical Center
- OSU Wexner Medical Center University HospitalAcademic Level I Trauma, Burn, & Stroke Center
- Nationwide Children's HospitalAcademic Level I Pediatric Trauma & Burn Center
- OSU Wexner Medical Center East HospitalAcademic Community Level III Trauma Center
- Nationwide Children's Hospital – Lewis Center Close To HomeFreestanding Pediatric ED
- OhioHealth Grant Medical CenterCommunity Academic Level I Trauma Center
- OhioHealth Riverside Medical CenterCommunity Academic Level II Trauma & Stroke Center
- Mount Carmel East HospitalCommunity Level II Trauma & Stroke Center
- Mount Carmel Grove City HospitalCommunity Hospital
- Mount Carmel Franklinton EmergencyFreestanding Community ED
- Kaiser Permanente Moanalua Medical Center (Honolulu, HI)Integrated Health System Community Hospital
Education
Emergency Medicine Residency
The Ohio State University Wexner Medical Center
Doctor of Medicine
Duke University School of Medicine
- Recipient of Medical Faculty Wives Scholarship, a selective need-based grant
- Received partial funding for MBA studies through competitive School of Medicine Dual-Degree Scholarship
Master of Business Administration
Duke University, The Fuqua School of Business
- Health Sector Management Certificate
- Fuqua Scholar Graduate, completing studies in top 10% of class
- Merit-based scholarship from Thomas F. Frist, MD
Master of Education
Arizona State University
Bachelor of Science, Chemistry
Duke University
- Pharmacology Concentration
- Magna Cum Laude; Dean's List With Distinction
- Funded by need-based scholarships from Duke University and State of North Carolina
- Received a merit-based scholarship from Sunrise Senior Living
Health System Administration & Quality Improvement
Emergency Medicine Clinical Collaborator, QI Team on Health Disparities in STEMI Care
The Ohio State University Wexner Medical Center
- Reviewed 127 STEMI & 138 suspected STEMI cases over two academic years, segmented by race & ethnicity
- Analyzed metric disparities, particularly in times to EKG, times to cath lab, and door-to-balloon times
- Proposed & implemented new triage EKG protocol and nursing & EMS education campaigns to decrease outliers in time to EKG associated with vague presentations, limited language proficiency, and cultural factors
Epic Physician Power User
- Attended workshops to enhance efficiency with physician documentation, chart review, and EHR workflow
- Shared productivity tips with colleagues
MD-MBA Intern
Hospital Corporation of America (HCA), Physician Services Group
- Developed toolkit to assist trauma facilities in physician call coverage negotiations
- Assessed GME residency programs, market-based specialist call, and telemedicine platforms as levers for reducing physician call burden, and thereby as tactics for flattening the exponential growth of call stipend expenditures
- Presented final work to C-suite leadership
Entrepreneurship
Founder & Chief Officer
Novadical Solutions | MDX
- Empower independent physicians with documentation efficiency & medicolegal support
Writer & Patient Educator
Phil MD
- Bring transformative patient education from the bedside to the broader community
Organizational Leadership
Vice Chair, Administration & Operations Committee
Emergency Medicine Residents' Association (EMRA)
- Co-developed business and administrative curriculum for emergency medicine residents. Branded curriculum as the Practice Essentials of Emergency Medicine with subsequent approval from committee, EMRA, and ACEP
- Moderated expert panel discussions & co-led national conference workshops at ACEP & CORD conferences
- Engaged new segments of EMRA members and built new partnerships with EM leaders and organizations
Curriculum Developer, Administrative Longitudinal Track
The Ohio State University Emergency Medicine Residency
- Proposed new curriculum for residents interested in administration based on national work with EMRA
- Attended and participated in administrative meetings with Emergency Services Operations Council, ED Clinical Resource Utilization, hospital workgroup for Bundled Payments for Care Improvement (BPCI), electronic prescription advocacy workgroup, ultrasound disinfection quality improvement group
President, Fuqua Health Provider Association
Duke University, The Fuqua School of Business
- Managed a leadership cabinet of 9 officers and student organization of 60 members
- Promoted partnership between business and medical schools at Duke. Introduced and administered educational programs for healthcare MBAs interested in the provider sector. Facilitated cross-disciplinary social events
Leadership Training
Rotating Resident
- Analyzed real-world strategies in decreasing care costs and increasing care quality in a fee-for-service world
- Met regularly with USACS National Director of Clinical Innovation
Business Fellow
- Selected among 12% of applicants nationwide to attend fully funded trip to Germany and Poland for intensive study of historical and organizational circumstances surrounding the Holocaust and its multidimensional implications for ethical organizational leadership
Teaching
Clinical Instructor Housestaff
The Ohio State University Emergency Medicine Residency
- Staffed interns and off-service rotating residents as PGY-3 senior resident
- Staffed rotating 3rd- & 4th-year medical students as PGY-2 resident
- Taught sonographic techniques and interpretation. Assisted direction and debrief of high-fidelity simulations
Private Tutor
Phillip Tseng MCAT & AP Chemistry Tutoring
- Instructed pre-medical students regularly as myself a full-time medical student
- 50% referral rate, 160 cumulative tutoring hours
- MCAT students scored as high as 97th percentile
- Collected fees were used to support 20% of annual medical school tuition
MCAT Instructor
Examkrackers, Inc.
AP Chemistry Teacher & Science Bowl Coach
BASIS Scottsdale (Publicly funded charter school serving grades 5-12, nationally ranked as #3 high school by Newsweek in 2012)
- Achieved monumental Advanced Placement (AP)® exam results: 100% pass rate (compared with 55% nationally), with 66% fives (the highest possible score, compared with 15% nationally)
- Planned, managed, and mobilized all logistics and volunteer training for a Science Bowl tournament attended by 200+ participants from 6 different cities
Corps Member | Chemistry & Forensic Science Teacher
Teach For America | Buckeye Union High School
- Increased chemistry enrollment by more than 230% within the first academic year of appointment
- Significantly enhanced students' chemical science literacy (p < 0.001)
Laboratory Instructor | Teaching Assistant
Duke University, Department of Chemistry
- Taught 54 total students in 4 semesters of laboratory sections for Organic Chemistry I and II
- Prepared and gave lectures. Evaluated student performance
Curriculum Developer
Duke University, Raising Interest in Science Education (RISE)
- Developed a teacher's tutorial for a three-dimensional interactive simulation of ethanol metabolism in the Duke Immersive Virtual Environment (DiVE). Content and credits viewable at https://sites.duke.edu/rise/dive-into-alcohol/
Awards & Honors
EMRA & ED Practice Management Association (EDPMA) Scholarshipfully funded for educational content access
2021
EMRA & ACEP Emergency Department Directors Academy (EDDA) Scholarship$1,000 stipend with waived registration
2020
Samuel Kiehl Wellness and Professional Development Grantup to $4,080 of travel support for national conferences
2019–2020
SAEM Chief Resident Forum Scholarship1 of 3 national recipients; $500 stipend with fully funded registration
2019
Alpha Omega Alpha (AOA) Day at Duke University School of Medicine: Best Clinical Platform Presentation
2018
Medical Faculty Wives Scholarship$162,787 in need-based funding
2013–2018
Thomas F. Frist, MD Scholarship$18,000 in merit-based funding
2015–2017
Duke University School of Medicine Dual-Degree Scholarship$29,140 in funding
2015–2017
Duke University Scholarship$110,155 in need-based funding
2005–2009
North Carolina Grants & Scholarships$6,450 in need-based funding
2005–2009
Duke Undergraduate Research Support Grant$350 for printing of self-authored teaching manuals
2008
Howard Hughes Medical Institute Research Fellowship$3,300 for summer research fellowship
2006
Sunrise Senior Living Scholarship$1,000 in merit- and essay-based funding
2005
Publications
Tseng P, Kaplan RS, Richman BD, Shah MA, Schulman KA. Administrative Costs Associated With Physician Billing and Insurance-Related Activities at an Academic Health Care System. JAMA. 2018 Feb 20;319(7):691-697.First author
- Cited in Testimony for Senate Committee by David Cutler, PhD on 31 July 2018, available at Senate.gov
- Findings broadcasted on Hospital Finance Podcast, released on 18 July 2018, available at Besler.com
- Featured by EM:RAP Rick's Rants host Rick Bukata in April 2019, available at EMRAP.org
Tseng P, Stark N, Cozzi N, Thomas Y, Bukhsh M. ED of the Future: Is the Hospital-Based ED Outdated? EM Resident.First authorUnpublished manuscript
Cozzi NP, Jarou ZJ, Rodos AJ, Stark NR, Sarker A, Thomas Y, Tseng P, Seamon JP, Jones JS, Messman AM. Business and Administrative Curriculum for Emergency Medicine Residents: A National Needs Assessment. EM Resident. 10 August 2021.
Cozzi NP, Jarou ZJ, Thomas Y, Stark NR, Sarker A, Tseng P, Rodos A, Messman AM, Seamon JP, Jones JS. Worthy Investment: The Need for a Business and Administrative Curriculum for Emergency Medicine Residents. Annals of Emergency Medicine 76, no. 4 (1 October 2020): S153.
Ditkowsky J, Stark NR, Tseng P, Luo A, Cozzi NP, Thomas Y. How are EDs Leading in the COVID-19 Pandemic? EM Resident. 18 May 2020.
Sarker A, Jarou Z, Cozzi NP, Tseng P, Thomas Y, Stark NR, Rodos A, Messman AM, Seamon JP, Jones JS. Which Topics Should Be Included in a Business and Administrative Curriculum for Emergency Medicine Residents? SAEM Annual Meeting Abstracts. Academic Emergency Medicine. 12 May 2020. 2020;27(S1):S7-S316.
Stark NR, Tseng P, Ditkowsky J, Luo A, Scott KW, Kapoor S, Cozzi NP, Thomas Y, Cai A. What is Surprise Billing… and Why Should I Care? EM Resident. 22 April 2020.
Stark NR, Tseng P, Sarker A, Thomas Y, Cozzi NP. Reflections on Innovation & Entrepreneurship in Emergency Medicine. EM Resident. 16 December 2019.
Presentations
National
Kapoor S, Tseng P, Kent K, Rabin E, Cai A. Surprise Billing: a moderated panel on one of the most pressing issues facing our healthcare system and our specialty.
Stark NR, Tseng P, Dahle J, Gravenor S, Pines J. Innovation & Entrepreneurship.
Sarker A, Thomas Y, Cozzi NP, Stark NR, Tseng P. Human-Centered Design Thinking Workshop.
Regional
Cheely G, Tseng P, O'Donnell J, Sperling J. Evaluating Health Innovation.
Tseng P, Anderson JB, Shah KP. Variations of Specialty Referral Patterns in Primary Care.
Local
Tseng P. The Unsustainable Rising Costs of American Healthcare.
Tseng P. Greatest Hits of ED Administrative Literature. 'Admin: why it actually matters to all of us.' Causes, effects, and solutions to ED crowding and boarding.
Tseng P. How Much Does This 'Bill' Cost? Billing and Insurance-Related Costs in U.S. Provider Systems.Winner of AOA Day Best Clinical Platform Presentation
Tseng P, Anderson JB, Shah KP. Understanding Drivers of Variation in Specialty Referrals from Primary Care Providers.
Media
"Reducing Administrative Waste in the US Health Care System"
"Reducing Health Care Costs: Decreasing Administrative Spending" — available on Senate.gov
"Administrative Costs Associated With Physician Billing and Insurance-Related Activities at an Academic Health Care System" — available on Besler.com
"The Astonishingly High Administrative Costs of U.S. Health Care"
"The Costs of Getting Paid"
"Disentangling Health Care Billing: For Patients' Physical and Financial Health"
Community Involvement
Chief Digital Officer | Seminar Series Director
Tong De Dao Foundation
- Build nonprofit organization's website and overhaul its digital communications architecture
- Optimize accessibility and spearhead digitization of organizational data while maintaining high-fidelity security
- Coordinate cross-continental team of 7 staff members in constructing and revising seminary curriculum on mindfulness, self-realization, and cultivation of inner virtues
- Direct twice weekly curriculum development meetings and facilitate twice monthly discussion seminars
Staff Liaison
Tong De Dao Foundation
- Manage relationships with next-generation staff members
- Oversee cross-cultural needs and facilitate translations during dharma assemblies
Bass Singer
Major Groove (an a cappella group)
Alumnus Interviewer
Duke University Undergraduate Admissions
Volunteer | Tutor
Triangle Residence Options for Substance Abusers, Inc. (TROSA)
Skills
Electronic health platform experience
Data analysis
adept with advanced Microsoft Excel functions; experienced with statistical analysis via JMP and R
Technical experience
WordPress, website design, domain management, HTML, CSS, Perl, PHP, MySQL; Google Workspace configuration and management; secure cloud storage management with Box, Dropbox, Amazon S3, BackBlaze; networking superuser with experience connecting via multiple protocols including AFP, SMB, FTP, and SSH; command-line file management and automation
Design experience
Other Certifications
- 30-meter open water scuba diving (2013)
- lifeguard (2003)
Interests
- fitness
- vegetarian cooking
- integrative medicine
- lifestyle medicine
- contemporary piano
- vocal training
- budget traveling